FAQS

CASH ON DELIVERY (COD)

  1. What are the conditions for Cash on Delivery (COD) payment?

You can pay through Cash on Delivery (COD) for transactions up to Rs. 25,000. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

  • Click ‘Proceed to Checkout’.
  • Fill in the ‘Billing Information’ and ‘Shipping Method’ forms.
  • In the Payment Information form, select “Cash on Delivery”.
  • Click on “Confirm Now.” Note your Order Number which will be provided to you at the "Thank You" page.
  • Your package will be delivered via Registered Courier Company Service.
  • You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase. 
  1. Are there any additional charges for cash on delivery for e.g. Cash handling charges?

There are no additional charges for Cash on Delivery orders except for Courier Charges.

  1. In how many destinations is this service available?

The COD service is available all over Pakistan.

  1. If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?

In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.

  1. Do shipping charges vary with the weight of the order ?

As per courier arrangements, the cost of shipping increases with the weight of the order.

  1. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the mobile number, shipping address, postal code, and country are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.

ORDER DELIVERY

  1. What is the delivery time?

Order delivery takes 3-5 days, depending on the size and availability of the product. Orders are processed before 1 PM on a working day and are generally scheduled for delivery the following working day.

  1. What could be the reasons of delayed delivery of my order?

Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.

  1. What are the delivery charges?

In Pakistan: From 01-Oct-2024 to 01-Dec-2024 Free delivery applicable.

Starting 01-Jan-2025 a flat Delivery Fee (Charges) of PKR 150 will be charged on each order.

  1. Are there any restricted areas where the delivery can be a hassle?

Currently we are unable to ship to any PO Box, military, protected area/location. Please note that we are unable to publish all the restrictive measures imposed by the country of delivery as this is dependent on the country’s customs and restrictions.

Before making any purchase, we encourage you to check with your local customs on their regulations. You might want to ask about the restriction on:

  • Any limit on the quantity to import the items.
  • Any limit on the value to import the items.
  • Restrictions to the material that you are interested to purchase.
  • Tax and duties you need to incur for importing the items. 

 If, for some reason, there are items that cannot be imported into your choice of delivery destination, you might still be able to checkout and pay for the items to be delivered. In such cases, shipping charges incurred for delivery of the package to the intended delivery destination, and for the intended delivery destination to return the goods to GulAhmedShop.com will be borne by the buyer.

  1. Is there any possibility of splitting the order in case of unavailability of part of the order?

We typically ship all items in one order together. Customers will be notified in case of any exceptions and payments will be adjusted accordingly.

  1. How do I check the delivery status?

All items sold on GulAhmedShop.com are delivered through reputed courier partners. Once dispatched, you will be provided a Tracking ID for your order through email. You may also check the status of your order on our website with the help of the Order ID provided to you at the time of order placement.

  1. What means do you use to deliver the order?

We ship all over Pakistan through our courier partners and internationally through DHL.

PAYMENTS

  1. How shall I make a payment?

Following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit, American Express) 
  1. Is it safe to use my credit/debit card to make payments?

Absolutely. All payment information submitted by our customers is encrypted and is kept secure and confidential. Gul Ahmed store is PCI/DSS Level 1 Certified – the level of security used by banks. Only authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information.

  1. Can I make payment in cash?

Yes. Our Cash On Delivery (COD) service enables you to do that.

  1. Do I have to pay any taxes on the order I place?

No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.

  1. How about International duty and charges?

Only in certain cases where international orders are held by the local customs office, clearance charges are to be borne by the customer.